Frequent Questions & Answers
1. What is Athena Fine Care, health insurance?
Athena Fine Care, health insurance, is a private health insurance program underwritten by Athena Global Consulting JSC.
With Athena Fine Care, our clients can access to the best medical facilities available in Vietnam
Athena Global Consulting JSC is keen to make insurance affordable to everyone.
2. How can I buy Athena Fine Care?
You only need to fulfill the application form mentioned in the library in our website and send to info@athenaglobalconsulting.com the fulfilled application form by photo/scan (no original document required).
3. How can I pay my insurance premium?
You can pay your premium by bank transfer or by cash at any the bank in Vietnam.
4. Why should I buy Athena Fine Care when I already got Social insurance?
Social insurance is very important and give access to Vietnamese Citizen to one of their selected public hospital.
With Athena Fine Care, our client can get medical treatment to any public and privates hospitals/clinics without co-payment or limitations. Our clients get more choice of hospitals/clinics and 100% coverage (up to sum insured).
5. What is the duration of Athena Fine Care?
Athena Fine Care is annual policy
6. What will be your premium at the renewal?
When insurance companies in Vietnam consider the individual claim history, Athena Global Consulting JSC consider the claim history of all insured in the group.
Therefore, the premium is the same for anyone in the policy. We will not apply individual increase.
7. What will be the waiting period at the renewal time of your policy?
At the renewal, all waiting periods (illness, maternity,…) are waived.
8. What happen if our clients get serious illness (cancer, stroke,…)?
When insurance companies in Vietnam consider the risk individually, Athena Global Consulting JSC consider the risk for the all group.
Therefore, Athena Global Consulting JSC will renew your insurance policy without additional limitations, exclusions.
Athena Global Consulting JSC do not terminate any policy based on the claim history.
9. Which hospitals/clinics can our clients use?
Athena Fine Care, health insurance, is valid for any medical treatment done in a licensed hospitals/clinics in the area of coverage.
Our clients can access to the best public hospital such as Cho Ray Hospital, … but also to the best private hospital/clinics
10. What should I do in case of claim?
For claim within our direct billing network, please come to the hospital/clinics mentioned in our direct billing network with your insurance card and ID/passport.
The officer in the hospital/clinics will guide you and Athena will settle the claim directly with the hospital/clinics within the limit of your insurance policy.
For claim outside our direct billing network, please pay your medical expenses at the selected hospital/clinics.
Please collect from the hospital/clinics all claim documents including medical report/documents, payment receipt, VAT invoice (all expenses over 200,000 VND are subjected to VAT invoices).
Please fulfil a claim form and send us all original documents to our office located at Athena Global Consulting JSC, C10, 5A street, Him Lam new urban area, Tan Hung ward, District 7, Ho Chi Minh City - Office tel : (+84) 028 7300 53 79